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A service network is a structure that brings together several entities to deliver a particular service. For instance, one organisation (the buyer) may sub-contract another organisation (the supplier) to deliver after-sales services to a third party (the customer).〔Wynstra, F., Spring, M., & Schoenherr, T. (Forthcoming). Service Triads: A Research Agenda for Buyer-Supplier-Customer Triads in Business Services. Journal of Operations Management.〕 The buyer may use more than one supplier. Likewise, the supplier may participate in other networks. The rationale for a service network is that each organisation is focusing on what they do best.〔Holcomb, T. R., & Hitt, M. A. (2007). Toward a Model of Strategic Outsourcing. Journal of Operations Management, 25(2), 464-481〕 A service network can also be defined as a collection of people and information brought together on the internet to provide a specific service or achieve a common business objective. It is an evolving extension of service systems and applies Enterprise 2.0 technologies, also known as enterprise social software, to enable corporations to leverage the advances of the consumer internet for the benefit of business. In this case, the service network is designed to benefit from the wisdom of crowds and a human's natural tendency and desire to share information, collaborate, and self organize into communities of common interests and objectives. In business, the value of collaboration is clearly recognized, but the ability is often hampered by rigid organizational boundaries and fragmented information systems. A service network enables businesses to realize the benefits of mass collaboration despite the constraints of modern organizational structures and systems. The term ''service network'' is increasingly being used within the context of service innovation initiatives that span academia, business, and government. Some examples include: * The University of Cambridge and IBM Corporation use the term ''service network'' in their discussion paper, "Succeeding through Service Innovation" and describe it within the context of service systems networks. * Ingres Corporation uses the term ''service network'' as a new paradigm in software service to enable Enterprise 2.0 IT service management. * Openwater Corporation uses the term ''service network'' to help describe and brand their product offerings and solutions. ==History== The world's economy is shifting rapidly from agriculture and manufacturing to services. When the United States declared independence, 90% of the world's economy was on the farm.〔(【引用サイトリンク】 title=Service Systems Engineering )〕 Today, the services sector accounts for approximately 80% of the U.S. economy. But unlike traditional disciplines like computer science and engineering, innovation and investment directed towards service innovation had historically not kept pace with its growth. However, in 2007, momentum and investment in service innovation grew dramatically and the creation and evolution of ''service networks'' began in earnest along with many other service initiatives. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「service network」の詳細全文を読む スポンサード リンク
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